FAQs

Frequently Asked Questions

Here you will find answers to questions that our customers commonly have. If you don't see what you're looking for, please contact us.

General

All garments are designed and manufactured in Delta, Colorado.

The wait time is the least from January through June–after that we are preparing for Renaissance Faire season!

Tagua nuts are a product of the Tagua tree located in parts of the Amazonian Rain Forest. We like the rustic character of the buttons, as well as using a sustainable product to help preserve the rain forests.

Some Scuba Dive shops sell extra sturdy hangars for wetsuits – someone said that worked well for them.

We are generally committed to wool, but we do have a denim collection.

Absolutely!

Garments

Nylon adds an extreme measure of durability to the fabric. We do have 100% wools available as well, although these are irregular in availability.

Yes! Wool is water repellent because of its natural lanolin. You can wear our garments in weather that calls for a rain coat or umbrella. Wool is excellent for harsh weather conditions like snow and sleet–it retains its warmth even when soaked.

Eventually all wool pills to some degree, however, we have found that the 85/15 fabric is extremely durable. Customers from 20 years ago come back with their garments and they still are in excellent condition.

We recommend hand/spot washing with dry soap flakes, and drying flat. Most of our garments should NOT be dry cleaned, except for 100% wool garments which will be labeled as such

We suggest airing it out on a nice, breezy fall afternoon, and once again in the spring. No further cleaning is required other than any necessary spot washing.

There may be some products available on the market… although we have only seen them for canvas or leather. Even if dry-cleaned the garment will not lose all of its water resistant properties, but it won't be quite as effective as originally.

Not on the standard 85/15 fabric and we have yet to see any of the brighter colors have this problem.

Designs

They are strictly from our heads! No time periods considered...but we seem to do pretty well at the Renaissance Faires and in the LARP, SCA, and Steampunk communities 🙂

We are always glad to consider custom designs. (All new designs are contingent upon a review and approval by Half Moon).

All of our capes, cloaks and other loose styles are unisex. Our Talon and Kyrie Coats are a more feminine cut, while the Capote is more masculine. Most of the other coat styles are generally unisex.

Returns/Repairs

No refunds on CUSTOM garments made to specifications. If it is an error on our end, we will do our best to fix it, on a case-by-case basis.

There will be a 10% restocking charge for any stock items returned within 30 days.

NO returns after 30 days. Problems with orders MUST be addressed within 10 business days.

We do pride ourselves on quality workmanship. However, should your garment find itself in need of repair we can help you out!

We will repair – free of charge – any defect in workmanship for the life of the garment. This includes normal wear/tear only (we reserve the right to determine normal wear/tear) and does not include replacement of buttons.

You, the valued customer, may ship the garment via UPS to our shop address in Delta, CO and include a check for $22 to cover return shipping/handling charges. We can also invoice you via PayPal if you prefer that method.

Call the shop if you have any questions – we are always happy to address your questions!

Simply call the shop and order the new buttons, or send your garment with a check to cover the cost of the buttons and shipping and we will do it for you. Always remember to include a note in the box with your instructions and the return shipping address.

We need to see it in the shop (or see detailed pictures) to make that determination.